Sales & Membership Manager - Narborough

VAC-1372

David Lloyd Leisure

Health, Leisure & Sports

Leisure & Fitness
Spa, Health & Beauty

No salary specified

Narborough, United Kingdom

Permanent

Sales & Membership Manager
Location Narborough
Salary GBP 28,000 - 30,000 Annum
Contract type Full-time

Main Responsibilities:

I need to:

Contribute to the achievement of the club’s Balance Score Card results.
Proactively contribute to the club ‘Annual Operating Plan’ (AOP), making recommendations that will ultimately deliver the club’s targets and objectives.
Ensure that you and your team contribute to the open and close duties required for the club to operate.
Ensure that you and your team deliver the David Lloyd Leisure Brand Standards.
Ensure that I maximise value for money for members, grow sales, drive retention and reduce attrition through the key tasks of selling members and managing the attrition process accordingly.
Deliver an amount of new member sales in your club agreed monthly with the Regional Director (monthly targets finalised on the Daily Sales Reckoner).

What do I need to achieve?

With my people/team I need to:

Recruit and develop team members to the David Lloyd standard (expertise, skills and values driven behaviour).
Be a role model for and lead and inspire my team to successfully perform and exceed against the business goals.
Let them know how they are performing by carrying out regular one to ones and formal Performance and Development Reviews.
Ensure that my team are really clear on our performance standards and I know how to get the best out of each of them.
Always listen, understand, reflect and then act.
Ensure that my team have the knowledge, experience and understanding of the products and services and know how to deliver our member experience.
Demonstrate growth in our people by developing their competence and capabilities and capture within their Personal Development Plans.
Value and recognise my team appropriately.
Proactively develop the strengths and talent, towards future succession.
Making a personal contribution towards your club’s New Member Sales achievements and managing the attrition process to grow member count.
Understanding, ensuring adherence to, and training my team in, the department operating procedures. These are:

Members Agreement & Handbook
Successful Selling
Maximising your Membership
Non-Negotiables / Key Performance Indicators
Brand Standards
Sales & Membership Policy
Sales & Membership Systems (ClubCentric Standard Operating Procedures / Sales Reports)
At Risk Proces
Recovery Process.

With my members I need to:

Support the smooth day-to-day running of the whole club and ensuring that the David Lloyd Brand Standards and operating procedures are delivered for the benefit of the members.
Ensure that the David Lloyd Brand Standards are communicated trained and continuously refreshed, gathering feedback on compliance and taking corrective action.
During the five stages of the role (generating enquiries, sales process, welcome, at risk, recovery), record and continually share insights with other Heads of Department that have been gathered from interactions and conversations with members.
Ensure that all prospective and new member information is recorded accurately following the ClubCentric Standard Operating Procedures in line with the Sales & Membership Policy.
Interact and communicate with members throughout their membership and with special focus during the welcome, at risk and recovery stages.
How will I know I’ve been successful?

Our team and our members trust us. They feel that they are treated fairly, and with honesty and respect- Integrity.
We have a culture of disciplined thinking and behaviour. Our team members understand our compliance parameters and operate within them- Excellence.
We are ambassadors of operational and service excellence. And our members think so too- Excellence.
We operate as one ‘club team’. Team members are multi-skilled trained and work together to achieve maximum success- Teamwork.
We recognise our team members talents and give them the opportunity to do what they do best every day- Teamwork & Excellence.
We put our members needs and wellbeing first. And they think so too- Member Focus.

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Closing date for applications 27/12/11

14/12/2011 11:43:00

Click here to apply.

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